The website is owned by SEEBEYOND SL with VAT ID B44610772 and registered address at RONDA NARCIS ONTURIOL, 17-1-16, 46980 PATERNA (VALENCIA).

The General Conditions of Contract regulate the distance selling relationship between SEEBEYOND SL and the user or customer, in accordance with legal provisions, especially Law 7/1998, of April 13, on General Conditions of Contracting, Law 3/2014, of March 27, amending the consolidated text of the General Law for the Defense of consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15 on Retail Trade Organization, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

SEEBEYOND SL reserves the right to make modifications it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made, through their websites, by any means admissible by law and will be binding for as long as they are published on the website and until they are validly modified by subsequent ones. However, SEEBEYOND SL reserves the right to apply, in certain cases, Special Contractual Conditions with preference to these General Conditions when it deems it appropriate, announcing them in a timely manner. The changes referred to in this section will not affect contracts made before the date of their publication.

The purpose of the website is the sale of sunglasses, non-prescription optical glasses, and accessories.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or customer, you expressly declare to know, understand, and accept the terms of use and these general contracting conditions. Likewise, you declare to be of legal age or emancipated minor and to have the necessary legal capacity to access SEEBEYOND SL’s websites and contract through them.

The European Commission provides an online dispute resolution platform that is available at the following link:

To purchase our products, you can go to the corresponding section of our online store.

You can register as a user on the website to make an online purchase in the corresponding section on the website. In accordance with the applicable data protection laws, SEEBEYOND SL informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the processing system owned by SEEBEYOND SL. The purpose is to process these actions by the user and manage subsequent actions arising from them.

In accordance with the rights conferred by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability, and opposition to the processing of your personal data, as well as the consent given for their processing. You can address your request to the aforementioned address or to the email address. SANTI@HARDEM.COM. You can contact the competent Control Authority to file the complaint you deem appropriate (For more information, refer to the privacy policy on the website).

At the end of the purchase process, the customer will receive a confirmation by email. It is essential that the user provides a valid email address during the purchase process. If within 24 hours of completing the order you do not receive the confirmation, please contact SEEBEYOND SL at the customer service phone number 692835161 or via email at SANTI@HARDEM.COM.

All website contents are in Spanish.

The customer, upon receiving the product at the provided delivery address, will receive an invoice or order copy.

In case of a product on offer, the offer price and its validity will always be indicated along with its essential characteristics.

In compliance with current regulations, SEEBEYOND SL provides information about all items for sale, their features, and prices. However, SEEBEYOND SL reserves the right to withdraw, replace, or change the products offered through its website by simply changing its content. Thus, the products offered at any given time through the website will be governed by the General Terms and Conditions of Contract in force at that time. Similarly, SEEBEYOND SL will have the power to stop offering access to the mentioned products without prior notice and at any time.

The products offered in our online store include a photograph and the essential characteristics of the products; this information is obtained from the manufacturer. The product characteristics identify the colors in which the product is available.

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According to the General Law for the Defense of Consumers and Users, defects that appear during the first 3 years in new products are understood to be of origin, meaning they already existed at the time of delivery, unless the company can prove that the defect was caused by misuse.

SEEBEYOND SL has an after-sales service available during the specified period. The customer can contact SEEBEYOND SL’s after-sales service at the SEEBEYOND SL establishment, via email at SANTI@HARDEM.COM, or at the points established by the provider. In case of doubt, you can contact the customer service phone at 692835161 or via email at SANTI@HARDEM.COM.

When it comes to perishable products and you receive them in poor condition or expired, please contact us via SANTI@HARDEM.COM. It will be essential to follow the storage instructions specified on the packaging, as well as to check the expiration date, keeping the purchase receipt in any case.

All products indicate the selling price in euros and include Value Added Tax (VAT).

If any other tax is applicable, it will be indicated (IGIC o IPSI).

SEEBEYOND SL ships to:

-European Union

SEEBEYOND SL will charge the following for shipping costs:

Shipping costs will be free for all destinations. Product delivery is carried out through GLS and DHL.

SEEBEYOND SL is not responsible for potential customs charges.

The customer can pay for their order by choosing any of the following methods. During the purchase process, you must indicate your choice:

  • Credit card VISA or MASTERCARD

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information you provide to us travels encrypted over the network.

Likewise, the data about your credit card is entered directly on the bank’s page, on the POS (Point of Sale Terminal of the Bank), and is not entered or recorded on any SEEBEYOND SL server.

When paying with VISA or MASTERCARD, you will always be asked for the following details: the card number, the expiration date, and a Validation Code that corresponds to the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, providing more guarantees about the security of the transaction.

This form of payment is valid only on the website.

If the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and credit entries in the supplier’s and cardholder’s accounts will be made as soon as possible.

However, if the purchase had indeed been made by the cardholder and the demand for a refund was not a consequence of exercising the right of withdrawal or resolution, and therefore, the corresponding charge had been unduly demanded to be canceled, the cardholder will be obliged to compensate SEEBEYOND SL for the damages caused as a result of such cancellation.

  • Bank Transfer

When selecting a bank transfer, you will receive, along with the confirmation of your order, an email with the bank details of SEEBEYOND SL.

It is very important that when making the transfer, you indicate the order number in the subject, as well as your name and surname, and make the transfer within 3 days after the order confirmation date to validate it.

If you wish, you can send us the proof of payment by email to SANTI@HARDEM.COM. However, in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

Remind you that the payment must be made in EUROS and that all eventual exchange and bank commissions are at your expense.

For bank transfers made from outside Spain, it is very important that when ordering the transfer, you always instruct your bank to bear the charges at the origin, those bank charges and expenses corresponding to your entity. If not, SEEBEYOND SL may suspend the shipment of your order for not receiving the full amount.

Any exchange and bank charges are the customer’s responsibility.

  • PayPal

Allows you to send payments over the Internet securely and conveniently. PayPal’s network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal provides a service specifically designed for those who are not satisfied with traditional payment methods.

More information on PayPal:

  • Bizum

It is a fast and simple service where you can send and receive money through your bank’s app. The money reaches our account immediately and securely.

More information on Bizum:

SEEBEYOND SL undertakes to deliver the order within the following period: The estimated delivery time may be between 48 and 72 hours from when the logistics provider has the order, and may vary depending on the purchase destination.

The availability of products offered by SEEBEYOND SL may vary depending on customer demand. Although SEEBEYOND SL updates its stock periodically, the product requested by the customer may be out of stock at that time.

If the execution is not possible due to unavailability, SEEBEYOND SL will proceed as follows: The buyer will be notified of the lack of stock of the product and the expected execution of the order. In case the buyer decides to wait for stock availability, they will be kept informed of its availability, and the order will be processed as soon as possible. On the other hand, if the buyer does not wish to wait for stock availability, they can cancel their order at no additional cost or request a product change.

The buyer shall have a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without any penalty and without indicating the reasons.

The customer must return the products subject to withdrawal without undue delay and in any case no later than 14 natural days from the date on which their decision to withdraw is communicated.

The refund corresponding to the withdrawal will be made within 14 natural days from the date on which the decision to withdraw from the contract has been communicated effectively and unequivocally, provided that the goods or products subject to withdrawal have been received beforehand. Otherwise, the refund may be withheld until the receipt of the goods or until the Customer proves the return of the goods.

The user is informed that they will only be responsible for the decrease in the value of the goods resulting from handling them differently than necessary to establish their nature, characteristics, or operation.

The exercise of the right of withdrawal must be made by notifying through a telephone call to 692835161, addressing the email SANTI@HARDEM.COM, sending your written communication to our postal address RONDA NARCIS ONTURIOL, 17-1-16,46980 PATERNA (VALENCIA), or through the withdrawal form.

More information about the right of withdrawal:

SEEBEYOND SL will be responsible for collecting the product.

SEEBEYOND SL will cover the costs of returning the product.

The refund of the amounts paid by the customer will be made using the same payment methods used by the customer, unless otherwise specified.

SEEBEYOND SL will refund the amounts paid by the customer within 14 natural days from the date of receipt of the right of withdrawal.

In the event that the product is not in good condition and the causes attributable to it are not the customer’s fault, the customer will be entitled to return the product, informing SEEBEYOND SL of the reason for the return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

SEEBEYOND SL undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the user wishes to file a complaint, they must contact via email at SANTI@HARDEM.COM or in writing to the address RONDA NARCIS ONTURIOL, 17-1-16, 46980 PATERNA (VALENCIA). Additionally, SEEBEYOND SL has official complaint forms available to consumers and users.

Online dispute resolution according to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link:

Likewise, SEEBEYOND SL reserves the right to take civil or criminal action it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by the current regulations applicable in Spanish territory. If any dispute arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. SEEBEYOND SL has its registered office in VALENCIA, Spain.

Last update: November 13, 2023